Privacy Policy for PhoenixRose Design

Effective Date: 1 Dec 2024

At PhoenixRose Design, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. This includes:

• Personal Information: Name, email address, phone number, business information, and any details provided during consultations or sign-ups.

• Non-Personal Information: IP address, browser type, and usage data through cookies and analytics tools.

2. How We Use Your Information

We use your information for:

• Delivering services you request, such as branding consultations or project updates.

• Personalizing your experience to ensure accessibility and alignment with your needs.

• Improving our website’s performance and user experience.

• Marketing purposes, such as sending newsletters or promotional offers (you can opt-out anytime).

• Ensuring compliance with legal obligations.

3. How We Protect Your Information

Your data is stored securely using industry-standard encryption and access controls. We regularly update our systems to safeguard against unauthorised access, data breaches, and other vulnerabilities.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except when:

• Necessary to deliver services (e.g., using third-party tools like Google Analytics or design platforms).

• Required by law or to protect our legal rights.

• With your explicit consent.

5. Cookies and Analytics

Our website uses cookies to:

• Analyse site performance and improve functionality.

• Remember your preferences for a better user experience.

You can manage or disable cookies through your browser settings.

6. Your Rights

As a user, you have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for processing your data at any time.

• Lodge a complaint with the relevant data protection authority.

7. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. Please review their policies independently.

9. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted here with the updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: sam@phoenixrose.uk

Website: www.phoenixrose.uk